Jobs

Job Description

Are you an Independent Financial Advisor looking to work with a leading financial services company with offices across Essex?
Are you happy to work self-employed but like the support of a well- established business?
We have a fantastic opportunity to join our leading client on a self-employed basis. As an IFA with our client you will be providing outstanding advice to new and existing clients regarding Pensions and Investments and any other many other financial services so previous experience is absolutely essential along with the DipFA qualification.

The Role

• Contacting clients to set up meetings, either within the office or client’s homes
• Conducting in-depth reviews of client’s financial circumstances, current provisions and future aims
• Analyse information and prepare plans best suited to the client’s requirements
• Completing risk analysis’
• Designing financial strategies
• Advising clients of new products in the market
• Comply with Financial Services and Markets Act 2000, the FCA Statements of Principle & Code of Practice for approved persons and the relevant FCA rules at all times
• Keep up to date with all relevant product, legislative and technical changes

The Person

• Diploma in Financial Advice
• Excellent communication, interpersonal and listening skills
• The capability to explain complex information simply and clearly
• Confident in networking and establishing relationships with clients
• Ability to work within a team and use own initiative as there will be some lone working

Benefits to you

• Working Self-Employed
• Opportunity to earn competitive wage

Job Description

Are you an experienced administrator within the financial services industry? Have you supported Financial Advisors with meeting planning and all required administration?

Our client based in Colchester are seeking a professional administrator to support a team of Financial Advisors with their day to day processes regarding Pensions, Investments and Protection.

The Role

• To provide efficient administration support to the IFA’s
• Working with Pensions, Investments and Protection products
• Preparing Financial Advisers for meetings
• Working closely with qualified Paraplanners assisting with technical support
• Preparation of correspondence including letters and emails
• Excellent organizational and interpersonal skills
• Ability to manage workloads and meet deadlines and service standards
• Provide support to the Directors of the business
• Processing new business, dealing with client policy enquiries
• Meeting summary letters
• Liaising with third party providers for information on clients existing plans
• Submitting client applications and preparing suitability letters
• Knowledge of IFA This is an ideal opportunity if you are keen to build upon your existing skills, knowledge and experience within the IFA sector

The Person

• Previous experience working within an IFA, Provider or Financial Services environment
• Experience using back office systems
• knowledge of all Investments, Pensions and Protection Products
• Knowledge of IFA Back office systems

Benefits to you

• Generous Salary of up to £26,000 per annum
• Monday to Friday Working Hours

Job Description

Are you a health and safety manager with a focus on quality?

We are currently seeking a QHS to join our client based on the Essex/Suffolk border. The successful applicant will be responsible for assuring effective control and maintenance of the companies Quality Management Systems, alongside managing and monitoring all health and safety procedures.

Working within a fast-paced environment, where team work, integrity, accountability and enthusiasm are key, means that this is a pivotal role in ensuring real results throughout the organisation. Reporting directly to the MD, you will be fully aware of ISO9001 guidelines and hold a NEBOSH diploma to be able to fulfil all of the duties required.

The Role

• Assist and guide in determining, developing and implementing Company Quality and Health and Safety Objectives in line with corporate strategic planning
• Assist in achieving said objectives through the provision of information, analysis and implementation of system improvement and training
• Maintaining and developing the Company Quality Policy and Health and Safety Policy
• Prepare and develop strategic action plans in order to implement, in a planned and controlled manner, the changes to necessary to create real improvements to quality, customer service and health & safety throughout all aspects of the business
• Validate quality processes by establishing product specifications, quality attributes, measuring production, documenting evidence, determining operational and performance qualification/ standards
• Improve product quality through surveillance, internal audits of product, company, systems and legal compliance
• Investigate customer complaints and non-conformities; collaborating with other departments to develop improvements and implement training as necessary
• Undertake HSE audits as appropriate of all company sites and remote projects
• Prepare reports as required regarding aspects of the business affecting quality and health and safety, this may include, but is not limited to, analysis if trends, failures, risks, stability studies, recalls, corrective actions and re-validations
• Maintaining and updating the QMS and Health & Safety Policy
• Liaise with external consultants as applicable

The Person

• Quality Assurance background with proven experience
• NEBOSH Diploma qualified with construction industry experience
• Membership to a professional body such as IOSH
• Comprehensive knowledge and understanding of all aspects of health, safety and risk management
• Ability to work with a high degree of accuracy and excellent analytical skills
• Strategic planning
• Excellent telephone and interpersonal skills
• Flexible, dependable, reliable and a great team player

Benefits to you

• Salary dependant on experience
• Full Time hours, working Monday to Friday
• UK Travel

Job Description

Are you an experienced Sales Administrator looking for a new challenge?

Are you used to working in a busy environment and accurately processing orders?

If so, our client would love to meet you!

Working primarily from the UK office based on the outskirts of Colchester, you will be reporting directly to the Operations Manager in all aspects of selling and processing of the companies products.

The Role

• Responding to enquiries and providing quotations, order processing and organising deliveries
• Dealing with all telephone enquiries in a friendly and polite manner
• Follow up on technical matters in relation to products
• Credit control in collaboration with the Finance Manager
• Preparing monthly figures for the Managing Director
• Pick and Pack orders when required and prepare them for delivery, create relevant shipping notes and invoices
• Maintain, control and replenish the UK stock
• Receive and process all incoming deliveries to the business

The Person

• Computer literate with fast and accurate typing skills
• Confident working on figures for pricing activities
• Order processing experience would be an advantage
• Self-motivated, confident and flexible in assisting other departments
• Friendly and polite telephone manner and able to converse with clients at all levels
• Work using your own initiative

Benefits to you

• Salary of up to £20,000
• Free Parking
• Pension Schemes
• Monday to Friday 8.30am to 5.00pm

Job Description

Marketing Executive is required to join our rapidly growing client based near Harwich. Reporting to the Marketing Manager this role requires both traditional and digital marketing knowledge as the successful candidate will be working across a range of marketing mediums.

The Role

• Create and upload copy and images for the organisation’s website
• Design website banners and assist with web visuals
• Conduct keyword research and web statistics reporting
• Research new online media opportunities that may benefit the business including mobile, social media
• Keep up to date with current digital trends
• Email marketing- Manage the database and assist with email campaigns
• Design- assist with development of literature, packaging, advertising
• Copywriting for the website and other literature
• Assist with administrative duties

The Person

• Degree educated ideally, ideally in digital marketing
• Knowledge of SEO, social media, mobile marketing
• Experience working with desktop publishing software, particularly Adobe Creative Suite (including Photoshop, Indesign)
• Additional language(s) an advantage – French or German
• Good organisation skills
• Excellent verbal and written communication
• Effective project management skills
• Able to work on own initiative/ Confident in your own ability
• Great attention to detail

Benefits to you

• Salary of £20,000 – £28,000 dependant on experience
• Free Parking
• Career progression
• Social working hours

Job Description

Our client based in Witham are seeking an Italian speaking Sales Executive on a temporary – permanent basis. If you have the right attitude, are driven and ambitious then full training can be provided to kick start your career within Sales.

The Role

• Generating sales through calling inbound leads, campaign follows ups and face to face prospecting
• Selling a variety of merchandise and services to new customers and to build a sales pipeline to achieve sales targets
• Closing market leads from referral companies and an in-house lead qualifier
• Exciting opportunity to develop career in a fast-growing industry

The Person

• 2-3 years’ experience working with customers, ideally in sales but not essential
• Experience selling merchandise ideal
• Must be fluent in both Italian and English

Benefits to you

Starting salary of £22,000 with an OTE of £46,000 within your first year.

This is a full-time position, following 2 months’ worth of training you will have the option to work from home and manage your own time, but you must be available 7 days a week for client contact where necessary. If you decide to work from home you must provide your own hardware, but software will be installed by the company for you.

Job Description

Our client based in Witham are seeking a Chinese speaking Sales Executive on a temporary – permanent basis. If you have the right attitude, are driven and ambitious then full training can be provided to kick start your career within Sales.

The Role

• Generating sales through calling inbound leads, campaign follows ups and face to face prospecting
• Selling a variety of merchandise and services to new customers and to build a sales pipeline to achieve sales targets
• Closing market leads from referral companies and an in-house lead qualifier
• Exciting opportunity to develop career in a fast-growing industry

The Person

• 2-3 years’ experience working with customers, ideally in sales but not essential
• Experience selling merchandise ideal
• Must be fluent in both Chinese and English

Benefits to you

Starting salary of £22,000 with an OTE of £46,000 within your first year.

This is a full-time position, following 2 months’ worth of training you will have the option to work from home and manage your own time, but you must be available 7 days a week for client contact where necessary. If you decide to work from home you must provide your own hardware, but software will be installed by the company for you.

Job Description

We are currently looking for an experienced Estimator to join one of our successful clients based on the outskirts of Colchester.

The Estimator will assist with the daily routines within the Estimating Department providing support to the Sales & Commercial team, ensuring that accurate estimates are issued, and an excellent standard of service is provided and maintained.

The Role

• To produce accurate & detailed estimates liaising with architects, contractors and end users.
• To capture contract specification ensuring technical and commercial compliance and provide clearly identified price and specifications to the Commercial team.
• To ensure the Estimating function operates effectively and that the functions activities are aligned to the departmental and company objectives.
• To manage workload enabling all enquiries to be dealt with to industry leading timescales and satisfaction levels.
• To give expert advice to customers promoting the products and services can offer.
• To promote the process of continuous improvement in the Sales & Commercial team.
• Participate and contribute to internal team meetings and external client meetings.

The Person

• Attention to detail to analyse blueprints and specification documents.
• Previous face to face and telephone customer service experience.
• Previous building industry experience would be advantageous. Knowledge of joinery & fenestration solutions would be a distinct advantage.
• Highly numerate with well-developed ability to accurately manipulate numerical information.
• Ability to manage different tasks in a fast moving and dynamic environment.
• Highly proficient in the use of IT software and systems. ie Microsoft Office.

Benefits to you

• Salary: Negotiable (dependent on experience)
• Bonus: A bonus scheme is operated across the business and you are eligible to join upon successful completion of your probationary period. Specific details to be confirmed.
• Holidays: 23 days per annum, exclusive of bank holidays, (of which 3 or 4 must be taken at Christmas).
• Working hours: 40 hours per week
• Benefits: You will be eligible to join the company pension scheme on completion of probationary period

Job Description

Are you an experienced receptionist with a wealth of administrative experience? Are you available immediately and want a new challenge?

We have a great opportunity to join one of our clients based on the outskirts of Colchester as the first point of call for the business. Completing all administrative tasks as instructed by the team, we are seeking an organised individual to provide a high level of customer service.

The Role

• General Administrative tasks set by the team
• Acting as the first point of call to visitors on site
• Answering all incoming calls and directing where appropriate
• Raising purchase orders and liaising with the accounts team
• Processing timesheets on behalf of company worker

The Person

• Experience within an administrative environment is essential
• Be confident when dealing with queries and taking messages
• Outstanding computer skills
• Excellent communication skills
• Own transport is essential due to the location of the business
• Self-motivated as at times you will be working alone

Benefits to you

• Monday to Friday working, with an early finish on a Friday
• Salary increase after 6 months service
• Full training provided
• Immediate start for the right person

Job Description

Are you an experienced Recruitment Consultant looking for a new challenge?

Do you want to the opportunity to join a busy and successful team?

We are currently looking to expand our teams in both the Commercial and Industrial divisions and want to hear from experienced billers!

Being one of Colchester’s longest standing employment agencies we currently supply staff to clients across Essex and into Suffolk, we have a strong team of experienced consultants that work incredibly hard to provide an outstanding service to all.

This is an exciting opportunity for someone that is motivated and determined to succeed, whilst being an outstanding team player.

The Role

• Drive new business by completing regular account management and business development calls
• Advertise/market vacancies across social media and job boards, reviewing adverts regularly and ensuring they are attractive to candidates
• Carrying out extensive client briefing’s and attending regular client meetings
• Register candidates face to face to provide valuable advice for their job search
• Manage the whole recruitment process from shortlisting CVs to offer management
• Strive to achieve weekly KPIs and monthly sales targets

The Person

• Extensive IT skills – the use of Microsoft Office, WordPress and Social Media
• Excellent verbal and written communication skills
• A motivated attitude with the drive and ambition to achieve goals and targets
• Full clean current driving licence
• Passion for supplying first class customer service
• One year of previous recruitment experience

• Sales experience with a proven track record of achieving targets

Benefits to you

• Competitive Salary
• Excellent uncapped commission
• Sociable working Hours 8.30 – 5.30 Mon-Fri
• Cycle to work scheme
• Exciting and fun working environment

Job Description

Want to earn up to £2,780.00 in the run-up to Christmas?

Looking to utilise your Customer Service skills and potentially secure an on-going position?

We are seeking Customer Service Agents to work on various clients with our client based in Colchester. Ideally you will have previous customer service and administrative experience and thrive on working in a busy environment.

To be considered for this role you must be available to work various shifts including some weekend working, these will be agreed in advance but flexibility is essential.

The Role

• Respond to inbound calls and deal with the enquiry appropriately.
• Answer all incoming contacts professionally within agreed timescales.
• Ensuring that you work within industry compliance guidelines.
• Handle and resolve customer complaints in accordance with agreed guidelines.
• To ensure adherence to key performance indicators.
• Provide customers with product and service information whilst remaining a brand advocate.
• Enter customer information accurately & to the required standards.
• Process orders, forms and applications.
• Identify priority issues and escalate to management if appropriate.
• Route customer contacts to appropriate resource
• Follow up customer enquiries where necessary.

The Person

• Excellent verbal and written communication skills
• Problem analysis & problem-solving skills
• Works well under pressure
• Excellent administration and organizational skills
• Excellent attention to detail
• Initiative
• Team player
• Adaptability
• Technically minded (advantageous)

Benefits to you

• Salary Between £7.00 – £7.83 per hour
• Flexible working
• Accessible location

Job Description

We are currently seeking a fluent Hungarian speaker to join a successful company based in the Colchester area. The Customer Care Representative will be responsible for providing the highest possible level of customer care to clients and candidates.

The Role

• Responds to inbound contacts from clients and candidates in a timely manner.
• Ensures that deadlines and Service Level Agreements are adhered to.
• Provides a high quality level of customer care when responding to email and phone enquiries.
• Takes full ownership of all queries, providing a prompt resolution.
• Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
• Consistently achieves individual targets and contributes positively to team goals.
• Follows the correct escalation paths to liaise with Operational and Technical support teams.
• Thoroughly and accurately documents all contacts in relevant systems.
• Identifies challenges and opportunities for improvement within the business.
• Uses initiative to suggest solutions to challenges that have been identified.
• Recognises the wider impact of their role within the business.
• Contributes to the continuous improvement of systems, processes and procedures.
• Supports the Customer Care Team on ad hoc initiatives and projects.
• Works to achieve agreed annual goals in line with the performance management process.
• Works closely with line manager to maximise own strengths, improve weaknesses and support own career development.
• Recognises opportunities for their own development.
• Completes mandatory, technical and on the job training as required to enhance skills and develop knowledge.
• Takes on board constructive feedback and takes steps to improve performance accordingly.
• Operates in line with all policies and procedures.
• Demonstrates Company Values and contributes to a positive culture.

The Person

• Relevant experience of working in a Customer Care environment.
• A professional telephone manner and an exemplary level of customer service.
• Ability to communicate clearly verbally and in writing.
• Strong listening skills.
• Excellent time management and organisational skills.
• Strong attention to detail.
• Ability to collaborate within and across teams.
• Accountability and ownership of the role.
• A quick learner and enthusiastic about their own development.
• A high level of computer literacy and the ability to work in a Microsoft Office environment.
• Creative thinking and ability to use their own initiative.

Benefits to you

LOCATION: Colchester

LANGUAGES: English + Hungarian

HOURS: 8am – 4pm

Job Description

Our client based in Ipswich are seeking a Motor Claims Handler to join their expanding team. The ideal candidate will have previous experience working as a Claims Handler.

The Role

• Undertaking those inquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
• Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
• Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions, and quantum assessment.
• Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
• Answering telephone calls promptly and effectively dealing with all inquiries in a professional and efficient manner.
• Processing incoming post within agreed service standards.
• Dealing with Client inquiries within designated time frames or as otherwise agreed with Client.
• Communicating effectively with Insurers, nominated service providers, engineers, and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
• Providing advice and assistance to Clients, to actively manage the claim process and minimize lapse time.
• Dispatching claim settlement cheques on the date of receipt.
• Maintaining an up to date daily diary system, taking effective steps to conclude outstanding issues.
• Ensuring leakage is kept to a minimum.
• Maintaining a recovery database to drive retained recoveries to settlement.
• Ensuring the quality of output meets technical and service standards.
• Complying with all laid down Company procedures, FCA compliance requirements, and the company complaints procedure.
• To work in line with Company best practice and FCA legislation.
• To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall

The Person

• Able to use own initiative
• Ability to work as a team player
• Practical working knowledge of current FCA regulations
• Experience of adhering to and maintaining systems and procedures
• Excellent interpersonal skills, including the ability to consult and influence at all levels
• Excellent communication skills, written and verbal
• Ability to develop effective working relationships externally and internally
• Personal effectiveness, including time management and priority setting
• High personal drive and resilience
• Ability to persuade, motivate, negotiate and influence
• Continuous application of personal/professional development

Benefits to you

• Monday – Friday working hours, 9.00am – 5.30pm
• £18,000 – £20,000 depending on experience

Job Description

An exciting job opportunity has arisen for an experienced legal secretary with strong family law experience on an on-going basis.

The Role

• Being responsible for providing full file/caseload management for a dedicated portfolio.
• Drafting legal documents.
• Updating and filing client records.
• Providing regular updates for clients.
• Managing multiple diaries.
• Taking phone calls.
• Scheduling meetings.
• Diary and meeting management.
• Processing Legal aid.

The Person

• Audio and copy typing.
• Previous diary management experience.
• Confident and presentable.
• Excellent organisational skills.
• Solid family experience in a reputable firm.

Benefits to you

• Monday – Friday working hours.
• £9 to £11 per hour depending on experience.

Job Description

Our client based in Chelmsford are seeking a PPC/Marketing Executive to join their team due to its continued growth, this dynamic technology and communication e-commerce company are looking for a candidate to help run and maintain their paid advertising campaigns through a number of marketing platforms.

The Role

• Build new campaigns via Google Ads, Bing, Facebook and Twitter advertising
• Keyword research, analysis, and strategy
• Keyword management, adding negative keywords
• Cost estimate and budget management
• Ad Copywriting and testing
• Tracking conversions
• Prepare and deliver monthly reports for the Marketing Director

The Person

• Experience in planning, activating and reporting on PPC campaigns across the major PPC channels
• Have worked on mid-sized to large campaigns
• Ability to take ownership of tasks
• Good organisational skills, able to follow direction.
• Good punctuality and time management
• Be able to respond to deadlines effectively, with good time management and the capability to prioritise workloads.

Benefits to you

• £12.80 – £15.30 per hour
• Part Time Hours – 10:00 – 14:00, Monday to Friday (Some Flexibility on times) 20 hours per week
• Holiday: 23 days per year + bank holidays Pro-Rata

Job Description

One our clients in Tiptree are looking for an individual to provide full administrative support.

The Role

• Timely and efficient scheduling of all trips, administering and maximising all service bookings, organising the drivers transport schedules and producing daily passenger lists.
• Accurate and timely data input into database.
• Maintain accurate records of users, voluntary drivers and bookings on the database to enable monitoring and assessment of the service.
• Processing of new and renewal membership applications, promoting the scheme wherever possible.
• Deal with all telephone enquiries in a polite and informative manner consistent.
• Undertake general office duties as required (e.g. photocopying, filing, stationery).

The Person

• Motivated and very organised.
• Good telephone skills, must be confident.

Benefits to you

£8.50 per hour

Monday – Friday 9am – 5pm

If you are available immediately, please apply now!

Job Description

One of our clients in Colchester are looking for a Senior Administrator to work as a key member of the Operations Team.

The Role

• Produce a wide range of client reports in Excel.
• Identify more effective processes.
• Supporting the Operations and Account Management Teams with ad hoc reporting and general administrative tasks as required.
• Keeping company records in good order.
• Managing system access permissions.
• Manage processes in partnership with the M.I. and Dialler Manager (training supplied).

The Person

• Strong numeric skills and the ability to understand and work with data accurately.
• MS Excel skills, including; ability to use formula to calculate, find and count data.
• Should be well versed in commonly used Excel functions, such as; pivot tables and graph production.
• The ability to confidently pick-up and work with new systems.
• The ability to manage workload effectively across multiple projects, within demanding timeframes.
• Excellent communication skills (written and verbal), and the ability to disseminate information to a variety of personnel, at all levels of the business, in a clear manner.
• Play an active part as a team member, supporting colleagues and contributing ideas.

Benefits to you

• 08.30 – 17.30 Monday – Friday
• £18-20k

Job Description

Our client based in Ipswich have an exciting opportunity within their office for a Commercial Legal Secretary/PA.

The Role

• Being responsible for providing full file/caseload management for a dedicated portfolio.
• Drafting legal documents.
• Updating and filing client records.
• Providing regular updates for clients.
• Managing multiple diaries.
• Taking phone calls.
• Scheduling meetings.
• Diary and meeting management.
• Processing Legal aid.

The Person

• Must be confident with audio and copy typing.
• Previous diary management experience.
• Confident and presentable.
• Excellent organisational skills

Benefits to you

• Working with an exciting new role that you can make your own
• Sociable working hours

Job Description

Are you an experienced Family Solicitor looking for a new challenge? If so we currently have two fantastic opportunities for experienced Family Solicitors to join our professional clients based in the Essex area.

The Role

This role will involve dealing with a range of privately and public-ally funded family cases including; divorce, dissolution of civil partnership, financial proceedings, matters concerning private children matters, proceedings relating to the unmarried couples, non molestation Injunctions matters as well as undertaking your own advocacy.

The Person

• The successful Family Solicitor must have working knowledge of the public ally funded Family work and have the ability to service privately funded cases.
• The Family Solicitor must have extensive experience in dealing with ancillary relief work and some expertise acting for clients on international cases.
• You will be a professional with a pro-active approach, have excellent client care skills and the ability to successfully market the company and generate new business.

Benefits to you

• Excellent salary package is on offer
• Working hours Monday to Friday
• A great opportunity to work for a professional solicitors

Job Description

We are currently recruiting on behalf of a leading business who specialise in manufacturing and distributing equipment and parts to the plant hire, construction and utility industry. Who are seeking an enthusiastic Customer Service and Sales Agent to join their fast paced customer service team on a full time permanent basis.

The person needs to be passionate about delivering exception customer service and maintaining long term relationships, with the unique ability of closing sales over the phone. They must tenacious about follow up and be accountable for results. Going the extra mile is critical.

The Role

• Answering incoming calls enthusiastically and promptly
• Ensuring customer calls are handled professionally and that the customer is kept updated frequently
• Processing enquiries/quotes efficiently
• Processing Orders efficiently
• Having a grasp of the product range and an overview of technical terms
• Following up quotes
• Upselling wherever possible
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Match appropriate products with the right customers
• Record the customer’s personal information accurately in a computer system
• Go the “extra mile” to ensure customer satisfaction
• Keep accurate records of calls and sales and record useful information to build a value database for marketing

The Person

• Must love speaking with customers using the phone
• Must be organised
• Must listen and obtain the relevant details
• Patient and able to handle customer rejection
• Empathetic but also persuasive
• Ability to learn and retain product knowledge
• Proven track record of telephone based customer service role
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented

Benefits to you

• Monday – Friday 07:30-16:30
• Free on-site parking
• Free Lunch
• Pension Scheme
• Bonus Scheme – up to 10% annual Salary
• 20 days holiday + 8 days bank holidays

Job Description

One of our clients in Colchester are looking for a Mandarin Customer Care Representative. You will be responsible for providing high quality support to clients and candidates both by phone and email.

The Role

• Respond to inbound calls and emails from customers within SLAs and to a high standard.
• Take ownership of queries and provide prompt resolutions to daily operational queries from clients.
• Liaise with Operations Teams on any identified challenges, process changes and individual cases.
• Collaborate with Account Management to provide excellent support for all accounts.
• Provide support and training where necessary.

The Person

• Fluent in English and Mandarin, both written and verbal.
• A professional telephone manner and an exemplary level of customer service.
• Ability to communicate clearly verbally and in writing.
• Excellent time management and listening skills.
• Ability to collaborate within and across teams.
• Good problem solving skills and the ability to use their initiative.
• Willingness to learn new systems and processes to succeed in the role.
• Strong IT skills, the ability to become familiar with in-house systems and to work in a Microsoft Office Environment.

Benefits to you

• Basic salary of £21,125
• Working hours are Monday to Friday (1am – 9am)
• Private Medical Insurance
• Pension Scheme
• Employee Assistance Programme available 24 hours a day.
• Annual performance merit ratings which are linked to salary/promotion

Job Description

We are currently seeking a two fluent Japanese Customer Care Representatives to join one of our successful clients based in the Colchester area. The Customer Care Representative will be responsible for providing the highest possible level of customer care to clients and candidates.

The Role

• Responds to inbound contacts from clients and candidates in a timely manner.
• Provides a high quality level of customer care when responding to email and phone enquiries.
• Takes full ownership of all queries, providing a prompt resolution.
• Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
• Works closely with line manager to maximise own strengths, improve weaknesses and support own career development.
• Recognises opportunities for their own development.
• Completes mandatory, technical and on the job training as required to enhance skills and develop knowledge.

The Person

• Must be fluent written and spoken in Japanese and English.
• Relevant experience of working in a Customer Care environment.
• A professional telephone manner and an exemplary level of customer service.
• Ability to communicate clearly verbally and in writing.
• Excellent time management and organisational skills.

Benefits to you

• Basic salary £21,125
• Working hours Monday to Friday (1am – 9am)

Job Description

The Role

• Being responsible for providing full file/caseload management for a dedicated portfolio.
• Drafting legal documents.
• Updating and filing client records.
• Providing regular updates for clients.
• Managing multiple diaries.
• Taking phone calls.
• Scheduling meetings.
• Diary and meeting management.

The Person

• Audio and copy typing.
• Previous diary management experience.
• Confident and presentable.
• Excellent organisational skills.

Benefits to you

• Monday – Friday working hours.
• £9.00 – £10.00 per hour.

At The GBN Group Ltd/ta Pyramid Recruitment Services we would love to provide feedback to every applicant that submits an application to our advert, however this is not always achievable due to the high volumes of applications we receive. We kindly ask that if you have not heard back from us within five days of submitting an application to note your application, on this occasion, has not been successful. The GBN Group Ltd/ta Pyramid Recruitment Services are acting as an employment agency for the advertised role. The GBN Group Ltd/ta Pyramid Recruitment Services team of consultants are all experts in their field of recruitment, these include, but not exclusively, engineering, back office staff, management, sales and temporary staffing solutions. The GBN Group Ltd/ta Pyramid Recruitment Services team has a number of years’ experience helping find the right positions for their candidates and the right people for their clients. The consultants are all passionate about delivering a professional and efficient service. With a centrally located office in Colchester we are well equipped to assist with staffing requirements (both temporary and permanent) throughout Essex and Suffolk, across a wide range of sectors.

Job Description

Our client based in Colchester have an exciting opportunity to join their team as a Customer Service Administrator.

The successful applicant must be an highly motivated individual who can solve problems quickly and who can work well on their own or in a team.

The Role

• Updating and maintaining various systems.
• Assisting with a variety of day-to-day administration tasks.
• This role will include liaising with customers, internal & external colleagues, whether face-to-face, via phone or email to ensure complete customer satisfaction.
• Accurately enter and update databases
• Logging complaints.
• To ensure all Sales office related paperwork is organised and archived (filing & shredding.)

The Person

• Excellent communication and inter-personal skills.
• The successful applicant must be able to participate actively in a team environment, and contribute to the overall culture of continuous improvement within the Organisation.
• Attention to detail and excellent organisational skills.
• The ability to work under pressure and meet strict deadlines.
• Good working knowledge of IT and Microsoft packages, especially Excel (Basic level = minimum)
• Have a good level of co-operation and teamwork skills.

Benefits to you

• Monday – Friday.
• On-going Temp.

At The GBN Group Ltd/ta Pyramid Recruitment Services we would love to provide feedback to every applicant that submits an application to our advert, however this is not always achievable due to the high volumes of applications we receive. We kindly ask that if you have not heard back from us within five days of submitting an application to note your application, on this occasion, has not been successful. The GBN Group Ltd/ta Pyramid Recruitment Services are acting as an employment agency for the advertised role. The GBN Group Ltd/ta Pyramid Recruitment Services team of consultants are all experts in their field of recruitment, these include, but not exclusively, engineering, back office staff, management, sales and temporary staffing solutions. The GBN Group Ltd/ta Pyramid Recruitment Services team has a number of years’ experience helping find the right positions for their candidates and the right people for their clients. The consultants are all passionate about delivering a professional and efficient service. With a centrally located office in Colchester we are well equipped to assist with staffing requirements (both temporary and permanent) throughout Essex and Suffolk, across a wide range of sectors.

Job Description

We have an exciting opportunity for a French Customer Care Representative to join a leading company based in the Colchester area. They will be responsible for providing the highest possible level of customer care to clients and candidates.

The Role

• Responds to inbound contacts from clients and candidates in a timely manner.
• Ensures that deadlines and Service Level Agreements are adhered to.
• Provides a high quality level of customer care when responding to email and phone enquiries.
• Takes full ownership of all queries, providing a prompt resolution.
• Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
• Completes mandatory, technical and on the job training as required to enhance skills and develop knowledge.

The Person

• Must be fluent in written and spoken English and French
• Relevant experience of working in a Customer Care environment.
• A professional telephone manner and an exemplary level of customer service.
• Ability to communicate clearly verbally and in writing.
• Strong listening skills.
• A quick learner and enthusiastic about their own development.
• A high level of computer literacy and the ability to work in a Microsoft Office environment.

Benefits to you

• Basic salary of £18,500
• Working hours are Monday to Friday (09:00 – 17:00)

Job Description

One of our well-established clients are looking for a Service Advisor to join their bubbly team on a full time permanent basis based in the Colchester area.

The Role

• Handle all incoming calls
• Liaise with customers and get updates from workshop
• Discuss all technical information with the Parts Manager & Head Technician
• Pass messages on to the right person
• Keeping diary and system up to date

The Person

• Experience within a similar role
• Strong reception experience
• Excellent communication
• Organisational skills

Benefits to you

• Basic salary paying up to £24,000 (DOE)
• Monday to Friday (8:15 – 18:00)
• 2 Saturdays a month (8:15 – 13:00)

Job Description

This is an excellent opportunity for a Residential Property Lawyer to join a highly respected Legal firm. With growth of over 20% in the last year and a similar level of growth predicted for this year, their Residential Property team are seeking to recruit two new members. They currently have an opportunity in both their Felixstowe and Hadleigh offices for an enthusiastic Solicitor, Legal Executive or Licensed Conveyancer who has sound experience in a respected firm.

The Role

Working closely with major house builders, established local estate agents and private individuals, this is a fantastic opportunity to join an expanding firm, gain valuable experience and contribute to their friendly team.

The Person

• You will have a minimum of 2 years’ experience of managing your own caseload, from taking instructions to post-completion.
• Be competent in handling residential conveyancing matters;
• Be able to prioritize their workload to ensure the delivery of excellent client care;
• Be a flexible team player;
• Take part in business development initiatives;
• Possess excellent communications skills;
• Have a strong record of meeting or exceeding agreed goals and targets.

Benefits to you

• Both positions are full time, working from 9.00am to 5.00pm, Monday to Friday
• Competitive salary package
• Excellent benefits

Job Description

One of our clients based in the Harwich area, are currently seeking a Freight Forwarding Co-Ordinator to join their Logistics team on a permanent basis.

You will provide effective, efficient and safe routing for the logistics of hazardous materials including chemicals, explosives and munitions. International trade compliance is essential to this role, both to our internal and external customers.

The Role

• Ensure quotations are issued in a timely manner and that all cost models built up are captured.
• Ensure that the Company’s export and transit licences are used in the correct manner and all information is captured and processes followed.
• Produce documents in a compliant manner and process in a timely manner.
• Ensure commercial awareness when undertaking charter bookings and that policies and procedures are fully adhered to.
• Ensure accountability with suppliers in regard to the provision of their services.
• To develop positive relationships with suppliers including customer service
• Develop new products and route to market including correct price tariff development
• Preparation of written monthly reports along with KPI information

The Person

• Good GCSE qualifications, including English and Maths
• In depth experience working within the freight forwarding industry covering multi modal transport and shipping for both import and exports
• Intermediate skills with Microsoft applications
• Customs and licence compliance experience

Benefits to you

• Salary is negotiable depending on previous experience
• Working hours Monday to Friday

Job Description

We are currently seeking an experienced Production Controller to join an operations team based in the Harwich area. This position is a one year contract with the review to go permanent.

The role will require the Production Controller to spend most of their time at the Harwich branch however, some travel around the United Kingdom locations and training venues will at times be required.

The Role

• Scheduling of all production of finished goods & raw materials, to ensure that customer expectations are met whilst legal compliance is maintained.
• Raw material and despatch movement planning in accordance with plant production requirements.
• Management of customer & supplier relationships at primary level.
• Reporting of relevant KPI’s & Management reports to cover customer, supplier and financial performance.
• Resource planning within budgetary parameters to include driver/vehicle utilisation.
• Provide short term cover for Transport Supervisor during periods of annual leave or relevant company business.
• Any other duties requested by the Transport Supervisor or other Managers that are reasonable and consistent with the role.

The Person

• Educated to a minimum of GCSE standard
• Liaising with customers regarding demands
• Scheduling transport movements
• Production planning within a “just in time” environment
• Liaising with drivers regarding collection and delivery times
• Raising purchase orders for the supply of raw materials
• Inputting raw materials to stock
• Reconciliation of inventories

Benefits to you

• Salary is negotiable depending on previous experience
• Working hours will be Monday to Friday

Job Description

My client based on the outskirts of Sudbury are seeking a Night Manager for their 15th century luxury hotel. The Night Manager will directly report to the Front of House Manager and will ensure the smooth and efficient service and co-ordination of the night operation by providing a friendly, warm and personal service, ensuring maximum guest satisfaction to the standards agreed. This will involve working 3 nights per week, Thursday, Friday and Saturday, 11.00pm – 7.00am with the occasional extra nights to cover holidays.

The Role

• To take overall responsibility for the safety, security and welfare of all guests and staff in the hotel during the night hours.
• To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all night staff are competently trained in such procedures and to conduct regular emergency procedure checks.
• Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act
• Take over from the previous shift and pass on all relevant information to the next shift, including the volume of business, special guests/events, and items to be clarified/completed.
• Deal with any crisis/ incident according to standard guidelines, log any incidents & handover to the Duty Manager the next day
• Deal with guests’ complaints and ensure prompt satisfaction of the guest
• Be responsible for maintaining order, safety and security in the hotel.
• Carry out regular rounds and check all areas of the hotel and undertake regular inspections of the reception and lounge areas and ensure they are in a clean and in good condition.
• Complete all relevant checklists on a daily basis.
• Ensure good co-operation & communication with all departments.
• Carry out Night Porter tasks in their absence.
• Ensure that all guests complete a registration card on arrival.
• Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded accordingly.
• Record information on manual and computerized systems so that they are always up-to-date and accurate.
• Report and record any maintenance issues accurately and efficiently.

The Person

• Must be willing to wear a uniform (provided)
• Be able to work flexibly – working shifts, weekends and bank holidays
• Be willing to cover in other hotels within the group
• Attend HOD and Health and Safety Meetings
• Attend relevant training courses

Benefits to you

• 50% off accommodation and dining throughout the group
• Free golf at the award winning golf course
• Meals while on duty
• Perk box, online discount voucher benefits

Job Description

We are seeking French Verifications Researchers to join a busy team based in the Colchester area. You will be part of an operations team who deliver high quality service to our multinational customers. The role requires someone who enjoys and thrives in a customer-facing, fast-paced, business-to-business environment.

This position is a 6 month contract with the review to go permanent.

The Role

• Ensure we provide our clients with accurate information on a potential employee
• Highlight discrepancies and adverse information
• Work with external clients to resolve discrepancies and adverse information
• Conduct analysis of candidate’s background
• Send reference requests by email, fax and post
• Make phone calls to establish contacts, follow up on reference requests and obtain clarification on received information
• Respond to incoming emails
• Obtain feedback from quality control
• Work in a multicultural, team oriented, and performance driven environment

The Person

• Strong communicator (verbal and written)
• Excellent Microsoft Office skills, including Outlook, Excel and Word
• Delivers a high level of customer service and quality of work
• Learning oriented
• Confidence when speaking to others and in front of others
• Able to pre-empt situations, evaluate them and use own judgment to decide the next step
• Able to handle complaints
• Enjoys communicating with people from different backgrounds and experiences
• Enjoys working with people as part of a high-performing team
• Able to plan, organise and prioritise a high level of work

Benefits to you

• Basic salary of £16,500
• Working Monday to Friday (08:00 – 16:00)
• Pension Scheme
• Salary increase after qualified/ offered a permanent position

Job Description

We are currently seeking a fluent Polish speaker to join one of our well-established clients based in the Colchester area on a 6 month contract. You will be part of an operations team who deliver high quality service to our multinational customers. The role requires someone who enjoys and thrives in a customer-facing, fast-paced, business-to-business environment.

The ideal Verifications Researcher will be a team player who is a confident communicator, detail-oriented, tenacious, willing to share best practice and demonstrates good judgment.

The Role

• Ensure we provide our clients with accurate information on a potential employee
• Highlight discrepancies and adverse information
• Work with external clients to resolve discrepancies and adverse information
• Conduct analysis of candidate’s background
• Send reference requests by email, fax and post
• Make phone calls to establish contacts, follow up on reference requests and obtain clarification on received information
• Respond to incoming emails
• Obtain feedback from quality control
• Work in a multicultural, team oriented, and performance driven environment

The Person

• Strong communicator (verbal and written)
• Excellent Microsoft Office skills, including Outlook, Excel and Word
• Delivers a high level of customer service and quality of work
• Learning oriented
• Confidence when speaking to others and in front of others
• Able to pre-empt situations, evaluate them and use own judgment to decide the next step
• Able to handle complaints
• Enjoys communicating with people from different backgrounds and experiences
• Enjoys working with people as part of a high-performing team
• Effective time management
• Able to plan, organise and prioritise a high level of work

Benefits to you

• Basic salary of £16,500
• Working Monday to Friday (08:00 – 16:00)
• Pension scheme
• Salary increase once qualified/ offered a permanent position

Job Description

Our client based in Witham are seeking a Sales Executive to join their team, you must be fluent in both Italian and English, be extremely motivated and have a proven record hitting sales targets.

The Role

• Generating sales by calling inbound leads, campaign follow-up and face to face
• Responsible for selling a variety of merchant products and services to new customers
• Hitting sales targets
• 2-3 years in either telesales or field sales
• Experience in selling merchant services is desirable but not essential

The Person

• Must drive due to location
• Multilingual (Fluency in Italian and English is essential)

Benefits to you

• Following successful completion of training, you will have the option to work from home
• £22,000 basic salary plus an OTE of £46,000 in your first year
• Free parking
• Full training provided
• Temporary – Permanent position
• Weekly pay for your first 3 months

If you have the right attitude and are willing to work hard and achieve targets set, then get in touch now!

Job Description

Our client based just outside of Colchester are seeking a Claims Handler on a permanent basis, the aim is to service the claims needs of their customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively.

The Role

·         As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures.

·         Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.

·         Registering new claims accurately on the company computer systems and updating the records during the life of the claim.

·         Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.

·         Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.

·         Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.

·         Processing incoming post within agreed service standards.

·         Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.

·         Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.

·         Providing advice and assistance to Clients, to actively manage the claim process and minimize lapse time.

·         Dispatching claim settlement cheques on date of receipt.

·         Maintaining an up to date daily diary system, taking effective steps to conclude outstanding issues.

·         Maintaining a recovery database to drive retained recoveries to settlement.

·         Ensuring the quality of output meets technical and service standards.

·         Complying with all laid down Company procedures, FCA compliance requirements and the company complaints procedure.

·         To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall

The Person

·         Able to use own initiative

·         Ability to work as a team player

·         Practical working knowledge of current FCA regulations

·         Experience of adhering to and maintaining systems and procedures

·         Excellent interpersonal skills, including the ability to consult and influence at all levels

·         Excellent communication skills, written and verbal

·         Ability to develop effective working relationships externally and internally

·         Personal effectiveness, including time management and priority setting

·         High personal drive and resilience

·         Ability to persuade, motivate, negotiate and influence

·         Continuous application of personal/professional development

Benefits to you

• Monday – Friday working hours, 9.00am – 5.30pm
• Free parking on site
• £22,000 – £28,000 depending on experience

Job Description

Our client installs automatic door entry systems and equipment for automatic, gates, doors and garages. They are currently recruiting for a Field Service Engineer to join the team with an immediate start available.

The Role

• Travelling the country installing door access controls on both domestic and commercial premises.
• Servicing of equipment on site.
• Staying away on occasion.

The Person

• To be considered for the role, you will have a mix of Electrical and Mechanical Engineering Skills and will have come from a similar background in door access controls.
• If not Fire/Burglar Alarm experience would be ideal.
• Applicants may be considered outside of this if they have good mechanical or electrical experience gained in other environments.

CSCS Card is advantageous.

Benefits to you

• Expenses paid for stay away trips
• 40 hour standard week with all overtime paid at the equivalent hourly rate.
• Travel time paid.
• Use of company van.
• Provision of company tools.
• Competitive salary of up to £30k DOE

Job Description

An exciting job opportunity has arisen for an experienced conveyancing legal secretary to join our clients reputable local business.

The Role

• Being responsible for providing full file/caseload management for a dedicated portfolio.
• Drafting legal documents.
• Updating and filing client records.
• Providing regular updates for clients.
• Managing multiple diaries.
• Taking phone calls.
• Scheduling meetings.
• Diary and meeting management.

The Person

• Audio and copy typing.
• Previous diary management experience.
• Confident and presentable.
• Excellent organisational skills.
• Solid conveyancing experience in a reputable firm.

Benefits to you

Monday – Friday working hours.
£18k to £21k dependant on experience.

Job Description

We have an exciting opportunity for a Spanish Customer Care Representative to join a leading company based in the Colchester area. They will be responsible for providing the highest possible level of customer care to clients and candidates.

The Role

• Responds to inbound contacts from clients and candidates in a timely manner.
• Ensures that deadlines and Service Level Agreements are adhered to.
• Provides a high quality level of customer care when responding to email and phone enquiries.
• Takes full ownership of all queries, providing a prompt resolution.
• Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
• Completes mandatory, technical and on the job training as required to enhance skills and develop knowledge.

The Person

• Must be fluent in written and spoken English and Spanish
• Relevant experience of working in a Customer Care environment.
• A professional telephone manner and an exemplary level of customer service.
• Ability to communicate clearly verbally and in writing.
• Strong listening skills.
• A quick learner and enthusiastic about their own development.
• A high level of computer literacy and the ability to work in a Microsoft Office environment.

Benefits to you

• Basic salary of £18,500
• Working hours are Monday to Friday (09:00 – 17:00)

Job Description

My client based in Colchester are looking to recruit several customer service agents to work on a permanent full time basis. This is a fantastic opportunity to start a new and exciting position. They will be holding recruitment afternoons.As a skilled Customer Service Agent your roll will be to: To act as a liaison, provide product/service information and resolve any emerging problems that customers might face with accuracy and a sense of urgency in line with the agreed processes and KPIs.

The Role

• Respond to inbound calls and deal with the enquiry appropriately.
• Answer all incoming contacts professionally within agreed timescales.
• Ensuring that you work within industry compliance guidelines.
• Handle and resolve customer complaints in accordance with agreed guidelines.
• To ensure adherence to key performance indicators.
• Provide customers with product and service information whilst remaining a brand advocate.
• Enter customer information accurately & to the required standards.
• Process orders, forms and applications.
• Identify priority issues and escalate to management if appropriate.
• Route customer contacts to appropriate resource.
• Follow up customer enquiries where necessary.

The Person

• Experience working in a busy Contact Centre handling calls and emails
• Proficient in relevant computer applications (Word, Excel & the internet)
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology, Salesfores is desirable
• Knowledge of administration and clerical processes.
• Previous Customer service experience is advantageous.
• Excellent verbal and written communication skills
• Problem analysis and problem solving skills
• Initiative

Benefits to you

• The centre is open 07.00am- 7.00pm Monday – Sunday you will be required to work on a full time basis flexibly within these times
• Salary : Minimum wage with commission possibilities
• Under 21- Pay rate £7.00 per hour – Salary based on a 40 hour week – £14,560 per annum
• 21-24 – Pay rate £7.38 per hour – Salary based on a 40 hour week – £15,350.40 per annum
• 24+ – Pay rate £7.83 per hour – Salary based on a 40 hour week- £16,286.40 per annum.

At Pyramid Recruitment we would love to provide feedback to every applicant that submits an application to our advert, however this is not always achievable due to the high volumes of applications we receive. We kindly ask that if you have not heard back from us within five days of submitting an application to note your application, on this occasion, has not been successful. Pyramid Recruitment Services ltd are acting as an employment agency for the advertised role. The Pyramid team of consultants are all experts in their field of recruitment, these include, but not exclusively, engineering, back office staff, management, sales and temporary staffing solutions. The Pyramid team has a number of years’ experience helping find the right positions for their candidates and the right people for their clients. The consultants are all passionate about delivering a professional and efficient service. With a centrally located office in Colchester we are well equipped to assist with staffing requirements (both temporary and permanent) throughout Essex and Suffolk, across a wide range of sectors.

Job Description

Our client based in Colchester are seeking a General Manager for their busy restaurant. The General Manager is responsible for all aspects of operations at the restaurant, to day-to-day staff management and guests. You will be an ambassador for the brand, provide leadership and strategic planning to all departments in support of our service, maximised operations and guest satisfaction. You will be working very closed with the owners. You will be responsible for managing the restaurants management team and overall hotel targets to deliver an excellent guest experience and you will be very hands on in this role. As the General Manager, you would be required to manage between probability and guest satisfaction.

The Role

• Oversee the operations of functions in the restaurant.
• You must be very hands on within the role, you will predominately be looking after the FOH but must be prepared to play a key part in assisting the Head Chef in the daily running’s of BOH.
• Hold regular briefings and meeting with FOH and BOH management.
• Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Handing complaints and over the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the restaurants annual Operating Budget and Marketing & Sales plans.
• Manage on-going probability for the restaurant, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver budget goals and set other short and long term strategic goals for the restaurant.
• Developing improvement actions, carry out costs savings.
• Draw up plans and budget (revenue, costs etc) for the owners.
• Act as a final decision maker when recruiting new staff.
• Coordination staff for functions/private dining.
• Manage and develop career progressing and development
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
• Responsible for safeguarding the quality of operations.
• Responsible for legalisation, Occupational Health and Safety Act, Fire Regulations and any other necessary legal requirements.

The Person

• Must have previous Restaurant Management experience
• Must be happy to be very hands on as a General Manager, and not be an ‘Office’ Manager

Benefits to you

• Competitive salary package structured to the individual with the potential to create your own targets to optimise your earning potential
• The opportunity to really invest yourself in a reputable business and excel your career long term

Job Description

You will be directly responsible to the Restaurant Manager and General Manager. You will be responsible for all food and beverage staff, have work relationships with beverage suppliers and customers.

To ensure that customers are provided with a very efficient and professional service to all front of house areas.  That all areas are well presented and manned accordingly to provide excellent hospitality and customer care. To lead by example and be an ambassador for the hotel when on duty and excellent role model for the staff.

Be familiar with the current AA and VB Common Standards and how they relate to 4 Star Hospitality and Service – ensuring all your teams are trained and consistently achieve these standards

The Role

• To be available to work to suit to business needs and support your department during the busiest times
• Be familiar with content in sales brochures and function rates, weddings and conference bookings.
• Be aware of and ensure all your teams are aware of the FoH SOP’s
• Be familiar with Department Risk Assessments, Security Procedures and Fire Procedures ensuring all your team are equally familiar
• Be familiar with the Allergen data sheets, also ensuring that your team know where to find them
• Be familiar with the Company Rules, Grievance procedure and Disciplinary Procedure.
• To be familiar with the Company Rules for Live-in, clocking in procedures and 1^st
• Be fully conversant with the Fire Evacuation Procedures.
• Be aware of Health and Safety issues and deal with them immediately through the correct channels.
• Understand holiday entitlement, sickness pay, staff working hours, break times and pay system.
• Be able to complete a staff induction with new staff members making sure the necessary paperwork is all signed and in order.
• Understand the volume of staff needed for the business in hand, which changes on a weekly basis. Making sure that the staff/management balance is correct
• Build Positive working relationships with staff and management, communicating any problems you may have with the individual or team Build a good relationship with the Head Chef and Kitchen staff to be able to discuss any problems tactfully.
• Act immediately to rectify complaints to ensure that the customer leaves the hotel satisfied and willing to return. Make sure a complaint report is made on more serious matters and passed to the relevant person.
• To carry out constant coaching with your F&B team, so they are up to date with working procedures, product knowledge and customer service levels
• Meet with F&B/op’s manager on a weekly basis to discuss any issues and forthcoming business.
• To be able to Hold a function brief at the start of service, so all the banqueting staff understand the plan and what they are doing.
• To help recruit and train new staff.
• To ensure Licensing Laws are enforced.
• To ensure that special care is given to the organiser at the beginning of the evening to go through finer details, and this guest is checked on at regular intervals throughout the evening. If a complaint is detected it must be documented and passed to the Restaurant/General Manager.
• To meet with the conference manager on a regular basis to handover the business in hand and set ups etc.

The Person

• Willing to be flexible with hours and days
• Committed to safe guarding the staff and restaurant
• Previous Management experience preferably in the catering industry
• Be hands on and focused

Benefits to you

• £20,000 PA
• Full Time
• Permanent

Job Description

Job Description

One our well established clients are looking for An Assistant C&B ops Manager to join their operation department ensuring facilities are maintained to the standards required and the departmental budgeted profitability is achieved.

The Role

• Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return.
• Encourage the team to work flexibly, which will develop their knowledge and assist in the event of absence cover, and allow service standards to be maintained.
• To be able to offer suggestions as to how the hotel can provide service that makes the venue a ‘first choice’ for conference and events.
• To directly co-ordinate the activities of the department, thus ensuring high standards of cleanliness and service are maintained throughout in order to reflect the brand standards on all occasions.
• To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear.
• To carry out departmental appraisal reviews in a timely and appropriate manner

The Person

• Proven ability in a Conference & Banqueting supervisory role
• To have implemented standards and procedures
• Hotel background an advantage
• Standards orientated with an eye for detail
• Strong people manager who is able to co-ordinate a full time and agency workforce
• Knowledge of health & safety and current legislation
• Communicator with peers and subordinates

Job Description

One of our clients located in Colchester are looking for a bright enthusiastic individual to manage the Bar operations to ensure quality service and standards while delivering a guest experience that is unique. .
Looking for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

The Role

• Monitor budget and control expenses with a focus on Beverage and labour costs.
• In partnership with the Food and Beverage Manager, identify additional sales opportunities to enhance revenue.
• Drive promotions that deliver great dining experiences for guests at a good value.
• Ensure all credit and financial transactions are handled in a secure manner.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

The Person

Some college and/or advanced training in Food and Beverage Management plus two years of related experience, including Supervisory experience, or an equivalent combination of education and experience.

Higher education qualification in Hotel Management or related field preferred.

Must be fluent in English.

Personal Licence and at least Level 3 Food Safety certificate.

Job Description

One our of clients in Colchester are looking for an individual to manage the Restaurant operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all UK Health and Safety and Food Safety regulations.

The Role

• Monitor budget and control expenses with a focus on food, beverage and labour costs.
• Drive promotions that deliver great dining experiences for guests at a good value.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members.
• Ensure staff are properly trained on quality and service standards, have the necessary tools and equipment and are empowered to carry out job duties.
• Ensure that all restaurants, including banquet rooms, are cleaned, vacuumed and properly stocked according to anticipated business volume.
• Determine minimum and maximum stocks for all beverage, material, and equipment.

The Person

• Some college and/or advanced training in Food and Beverage Management.
• Two years of related experience, including supervisory experience, or an equivalent combination of education and experience.
• Higher education qualification in Hotel Management or related field preferred.
• Must be fluent in English.
• Personal Licence and at least Level 3 Food Safety certificate.

Job Description

One of our clients are looking for a full time Receptionist to join their team based on the outskirts of Colchester.

The aim of this role is to provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. Carry out all reception procedures accurately and efficiently within the department.

The Role

• Respond to guest and customer requests courteously and efficiently and answer in-coming telephone calls.
• Take accurate reservation enquiries.
• Be aware of all arrivals/departures, functions, special events and special requests.
• Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
• Know all the products on offer within the hotel and group.
• Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
• Handle cash accurately. Record any transactions and expenditure accurately, along with bank reconciliation.
• Ensure that all guests complete a registration card on arrival.
• Record information on manual and computerised systems so that they are always up-to-date and accurate.
• Respond to all in-coming correspondence, requests for information and telephone enquiries.

The Person

• Previous experience in a similar role.
• Good customer service skills.
• Motivated and friendly.

Benefits to you

We are looking for an individual to work 40 hours a week, on an 8 hour shift basis (working 5 days out of 7). The hours of work will include some weekends and evenings, rotas are provided with as much notice as possible.

If you are interested in our role or would like to find out more we would love to hear from you.

Job Description

Our client is a well established and fast growing multi-channel distributor of aftermarket automotive products based in the Colchester area. They are currently seeking a Commercial Director with drive, commercial acumen and excellent people management skills.

You must be looking for a new challenge in growing an already thriving business and will have been a key player in achieving this within another products-based business, ideally in a board level post or general management capacity.

The Role

• Provide strategic and day to day leadership of commercial activities for the Company, including product portfolio management, pricing, sales channel development support.
• Work alongside the management team and the directors to contribute to the development of company strategy across all areas of the business.
• Responsibility for product development activities, pricing, sourcing and vendor management, operations, IT and supply chain management.
• Support of High Growth development area of Vehicle Safety Equipment, responsible for product portfolio & pricing and support to sales and customer development activities.

The Person

• Educated to degree level.
• Significant hands-on experience in a senior sales/commercial leadership role within a distribution B2B business, ideally automotive aftermarket, FMCG or industrial high volume sku (Stock keeping unit) business.
• Sales or Commercial industry Qualification would be advantageous.
• A track-record of managing multiple functions within a high volume sku business with multi and diverse sales channels.
• Potential for further leadership development, including future GM or MD.
• Located within 60/90 minutes’ drive from Colchester.

Benefits to you

• Basic Salary of £70k to £90k.
• Bonus 10% of Base Salary.
• Pension 5% contribution met with 5% Company Contribution.
• 25 days holidays.
• Life Assurance 4x Base Salary.
• Private medical cover.

Job Description

An exciting job opportunity has arisen for an experienced Matromonial legal secretary to join our clients reputable local business.

The Role

• Being responsible for providing full file/caseload management for a dedicated portfolio.
• Drafting legal documents.
• Updating and filing client records.
• Providing regular updates for clients.
• Managing multiple diaries.
• Taking phone calls.
• Scheduling meetings.
• Diary and meeting management.

The Person

• Audio and copy typing.
• Previous diary management experience.
• Confident and presentable.
• Excellent organisational skills.
• Solid matrimonial secretarial experience in a reputable firm.

Benefits to you

• Monday – Friday working hours.
• £18k to £21k dependant on experience.